Operations.

Digital framgång är en ständigt pågående resa, inte en destination. För oss räcker det inte med att allt fungerar perfekt den dagen lanseringen sker - dina användare förväntar sig mer än så! De vill att den digitala lösningen kontinuerligt förbättras efter förändrade förutsättningar och behov. Vi ser därför vår drift- och supportavdelning som den viktigaste digitala resekamraten - som en integrerad del av vår arbetsprocess.

Cloud Services

Efficient operation and stable IT infrastructure are complex, work-intensive, and mission-critical - otherwise, you do not have a platform. Oddly enough, while many organizations agree with the above statement, operations are frequently a low-interest area and only come into focus when things don't perform as expected. Another way to describe cloud services is as IT maintenance handled online where you can advantageously outsource the most specialized areas to experts like us, no matter where and how you host your digital solution.

Our services include the setup of deployment processes and version control, security optimizations, and ongoing management of data resource consumption. We ensure stable and lightning-fast performance through load balancing, auto-scaling concerning peak load periods, complex CDN networks, and other administrative tasks related to operating a cloud-hosted solution. We work primarily with Microsoft Azure Cloud for general hosting requirements and Netlify and Vercel for hosting modern front-end technologies such as static site generation and serverless backend services.

CargoluxGlobal website development

Cargolux International Airlines

Cargolux is Europe's largest all-cargo airline. Together with their IT team, we run the company's global corporate website and provide various business-critical services to their existing and potential customers. Read about how we operate the solution in an advanced Azure Cloud setup, distinguished by a very high level of security, high performance, and a 24/7 operation and support service.

Managed Services

As a customer with us, you get access to a dedicated and comprehensive managed service setup that covers user and application support and incident management. We offer guaranteed response times, service windows, error handling, and ongoing proactive monitoring and maintenance of the solution.

We work with a customer-centric support organization that ensures you can always get the help you need. It consists of:

A service desk team is always available within regular opening hours to handle 1st-level support.
Direct and specialized support through your permanent dedicated development team where you have direct contact with either the project manager, client lead, or other relevant consultants on the team.
24/7 support - as an additional service, we also offer 24/7 incident management outside regular opening hours.

We gather all communication and make it centrally available via our case management system Jira, ensuring traceability and transparency in our agreements and conversations.

As part of our support services, we also offer to act as 1st-level support for other 3rd party suppliers and systems so that you as a customer only have to contact one place.