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Nord-Lock Toolkit.

A portable, interactive reference guide and digital utility belt for all things pertaining to Nord-Lock's bolting solutions.

About Nord-Lock

Nord-Lock Group is the world leader in secure bolting solutions with products that are used in a range of critical applications, like wind turbines, high-speed trains, and rollercoasters. Their customers include many of the world’s most respected companies who put their trust in Nord-Lock Group, in great part due to their deep technical knowledge and the first class support they provide.

Challenge

Knowing the exact torque and preload that is necessary to safely secure a specific bolts in Nord-Lock's extensive product line was a tough task, even for their most knowledgable customers. This caused them a lot of frustration and resulted in a vast amount of time-consuming support issues for the Nord-Lock. 

There are a lot of factors that affect the required torque, such as material, bolt size, grade and lubrication. The solution to this calculation needed to be available in several different languages, as Nord-Lock operate in several different markets. Furthermore, many of Nord-Locks products are used on locations without access to the internet. How could Nord-Lock help make this calculation easily accessible to all of their customers?

Solution

The project was carried out in collaboration with Poetry (who provided the UX and design) and Nord-Lock. For this project, we used an MVP approach, which was defined according to a MOSCOW model workshop. We instantly found that our agile way of working, using the SCRUM framework, and moving forwards in two-week sprints suited all parties very well.

The solution we created for this challenge was a Progressive Web Application (PWA) with support for multiple languages fed by their cloud hosted Content Management System (CMS), Episerver. Offline support was handled through the browsers’ Service Worker, making the app useful regardless of the users location. Since the Torquelator is compatible with "Trusted Web Activity" it allowed us to easily make it available on Google Play as a native app. We were also able to easily include it in the Nord-Lock Toolkit making it available in the App Store.

Result

The solution allows Nord-Lock’s customers and sales personnel to use an intuitive app, instead of having to rely on the numerous Excel sheets and complex calculations that were required earlier. This was our very first collaboration with Nord-Lock, which has since proven to be of great importance for how we decided to shape our methodology here at Kruso.